Terms and conditions of sale - Guide MyTable

1. Purpose These General Terms and Conditions of Sale (GTCS) define the terms and conditions for booking and paying for culinary services provided by private chefs registered on the Guide MyTable platform.

2. Guide MyTable, trusted third party Guide MyTable acts as a trusted third party between the Client and the Private Chef throughout the booking process. This role notably includes:

the administrative management of the reservation, from the initial request to the confirmation and follow-up of the service; ;
a mediating role between the Client and the Chef, facilitating communications regarding the organization of the service (menu, schedule, logistics); ;
the escrow of the funds paid by the Client: the amounts paid upon booking are held by Guide MyTable and are only transferred to the Chef after the service has been effectively performed (see Article 4); ;
a search for a replacement Chef in the event of the unavailability of the originally booked Chef, with a guaranteed full refund failing that (see Article 8).

This role of trusted third party covers the organization and the proper administrative and financial execution of the booking. It does not make Guide MyTable the provider of the culinary service itself, which remains provided under the sole responsibility of the private Chef (see Article 10).

3. Booking and payment process The customer chooses a private chef on the Guide MyTable platform and pays in full for the service via the integrated online payment system. The reservation is confirmed once payment has been confirmed.

4. Compensation of Chefs Once the service has been provided, Guide MyTable will remit the funds held in escrow in accordance with Article 2 to the private chef, net of a 15% commission deducted by the platform from the total amount of the event, within 5 business days.

5. Obligations and insurance of the Heads Every private chef listed on the Guide MyTable platform undertakes to hold, for the entire duration of their registration, a valid professional liability insurance policy (RC Pro) covering the performance of their in-home catering activity.

The Chef undertakes to provide Guide MyTable, upon simple request, with a certificate of insurance currently in effect. Guide MyTable reserves the right to suspend or remove the profile of any Chef who cannot prove valid insurance coverage.

6. Use of content provided by the Chefs By submitting content (text, images, videos, etc.) via the membership form, the Chef grants Guide MyTable a non-exclusive, royalty-free, and transferable right to use, reproduce, and distribute this content in connection with the promotion of the Guide MyTable website and social media networks.

7. Cancellation and refund conditions

These terms and conditions apply to all services booked via the Guide My Table platform, including:

Cooking classes (regardless of the number of participants)
Home chef services
Live-in chef services (chef's presence over several days in the customer's home)

Any cancellation must be made in writing (email or platform messaging). The deadlines mentioned below are in calendar days before the date of the service (or before the start date for a private chef).

7.1 Terms of payment

The Client pays the total amount of the service at the time of booking.

The sums paid are held in escrow by Guide My Table (see Article 2) until the service is actually performed. They are then paid over to the Chef after execution.

In case of cancellation, the refund conditions below apply.

7.2 Cancellation conditions by type of service

A. Cooking classes (regardless of number of participants)

The following conditions apply regardless of the number of registered participants.

Cancellation more than 5 calendar days before the scheduled date (before D-5): → Full refund (100%) of the amounts paid.
Cancellation on or after D-5 (i.e., 5 calendar days or fewer before the scheduled date): → 30% of the total service amount will be retained as a cancellation fee. → 70% of the total amount will be refunded to the Customer.

This rule applies regardless of the group size.

B. Home chef - from 1 to 8 people

Cancellation more than 5 days before the service (before D-5): → Full refund (100%) of the amounts paid.
Cancellation on or before Day 5: → 30% of the total service amount is retained as a cancellation fee. → 70% is refunded to the Customer.

C. Home chef - from 9 to 18 people

Cancellation more than 7 days before the service (before D-7): → Full refund (100%).
Cancellation on or before D-7: → 30% of the total amount is retained. → 70% is refunded to the Customer.

D. Home chef - 19 people or more

Cancellation more than 14 days before the service (before D-14): → Full refund (100%).
Cancellation on or after Day 14: → 30% of the total amount is retained. → 70% is refunded to the Customer.

E. Live-in chef (presence over several days)

For any service involving the Chef's presence over several consecutive days or over a defined period :

Cancellation more than 14 days before the assignment start date (before D-14): → Full refund (100%).
Cancellation on or after Day 14: → 30% of the total amount is retained. → 70% is refunded to the Customer.

7.3 Allocation of the 30% selected in the event of a late cancellation

When 30% of the total amount is retained:

25% of the total amount is paid to the Chief as compensation for lost availability and preparation efforts; ;
5% of the total amount is retained by Guide My Table to cover reservation, management, and organizational fees.

7.4 Force majeure

In the event of force majeure within the meaning of Article 1218 of the Civil Code (unforeseeable, irresistible, and external event), the parties may agree:

of a postponement of the benefit,
or a refund adapted to the situation.

7.5 Clarification regarding the number of guests

The cancellation and refund terms and conditions set forth herein shall apply on the basis of:

the number of guests,
the type of service,
and the total amount,

as validated by the Client at the time of finalizing the reservation on the platform.

The number of guests selected at the time of confirmation constitutes the contractual reference basis for the calculation of any deductions or reimbursements.

Any subsequent change to the number of participants, particularly a decrease, cannot result in a reduction of the amount due or modify the applicable cancellation conditions, barring express and written agreement from Guide My Table.

8. Replacement search and money-back guarantee if the Chef is unavailable

If the private chef originally booked is unable to provide the service after the reservation is confirmed (illness, personal impediment, force majeure concerning them, etc.), Guide MyTable shall make every effort, within the limits of existing availability on the platform, to offer the client a replacement chef with a comparable profile and level of service.

This search for a replacement constitutes an obligation of means and not of result: Guide MyTable cannot guarantee that a replacement Chef will systematically be found, particularly depending on the geographical area, the date of the event, or the number of Chefs available at that time.

If no replacement Chef can be provided, Guide MyTable undertakes to fully refund the sums paid by the Client at no cost, without any additional compensation being claimed from Guide MyTable on this basis.

This provision applies exclusively in the event of the Chef's incapacitation. It does not modify the cancellation conditions applicable when the cancellation is initiated by the Client, as defined in Article 7.

9. Refund terms The refund of the remaining balance is made via the same payment method used during the booking. The processing time may vary depending on banks and payment providers, but does not exceed 10 business days from the confirmation of cancellation. No cash refunds will be made.

10. Responsibilities Guide MyTable acts as an intermediary and trusted third party between Clients and the Private Chefs listed on the platform (see Article 2). As such, Guide MyTable ensures the administrative management of bookings, the escrow of funds, as well as the search for a replacement Chef and the refund guarantee described in Article 8.

However, Guide MyTable is neither an employer nor a provider of culinary services, and is not involved in the execution of the service itself. Consequently, Guide MyTable cannot be held responsible:

regarding the quality, compliance, or execution of the services provided by the private chefs; ;
of any dispute, damage, or harm arising from the relationship between the Client and the Private Chef; ;
commitments made by private chefs regarding menus, schedules, or any other condition of the service.

In the event of a dispute concerning the execution of the service, the Client and the Private Chef are encouraged to find an amicable agreement between themselves; Guide MyTable may, as part of its mediation role, facilitate this exchange, without this constituting an obligation of result on its part.

11. Governing law and disputes These terms and conditions are governed by French law. In the event of a dispute, an attempt at amicable resolution must be made before any legal action is taken.

12. Special conditions and individual exemptions The Guide MyTable platform reserves the right to grant, on an exceptional basis and according to objective criteria, special conditions to certain private chefs, particularly with regard to service fees, commissions, cancellation fees, or any other contractual terms.

These exemptions, granted on a case-by-case basis, do not under any circumstances constitute an acquired right for other users and cannot create an obligation for identical or similar treatment. They do not call into question the application of these General Terms and Conditions to all users.

Any specific condition will be the subject of a specific communication between the platform and the manager concerned, in written form.